FAQ

Frequently Asked Questions

Home Visit

You can’t. The survey will be reported to the administration and will be detailed.

Free for a minimum of 3 seaters or 4 units of dining chair. Other than that, we’re adding an additional charge IDR 200,000.

We have no tipping policy towards all of our upholsterer & surveyor of PT Helloilmare Restorasi Indonesia.

Approximately 30 to 45 minutes.
Upholstery books/fabrics cannot be borrowed, but we let out samples
They will check the conditions of your sofa whether it is still possible to renew, the foam condition & help you to choose fabric from the fabric samples.

Fabric Swatch

Order our fabric samples with a small fee IDR 45.000, available with same-day delivery or Via Tiki/JNE for above 25 km.
We would suggest to re-order the fabric samples.
An estimation will be sent in writing through our customer service.

Upholsterer

All of our surveyors and upholsterers always wearing a uniform with our logo on it.
Upholsterers are not allowed to contact the customer directly to avoid any misunderstanding about the project. The communication will only go through our customer service.
Additional work is not allowed after the invoice has been made. Any changes should be communicated in writing to our customer service.
The work starts from 10 AM to 5 PM in the afternoon, Monday till Sunday.
Our business hours start from 9 AM to 6 PM, Monday to Saturday.
Our customer service will advise you to be surveyed.
We will send one person per project.

Payment Method

We use a payment gateway, MIDTRANS, which is known as safe and reliable.

Installment

At Helloilmare, credit card holders have a flexibility to pay in installments. If your card is eligible, you can choose the tenure as you wish: 3 months, 6 months, or 12 months.

Any Visa or Mastercard credit cards are eligible for the installment program.
Make a booking at Helloilmare, then choose Credit Card as your payment method. If your transaction meets the Terms & Conditions, the option will appear. Then, choose the tenure which you prefer and click on “Pay Now” to proceed.
We are currently partnering with Mandiri, BCA, BNI, Citibank, CIMB Niaga, HSBC, BRI, Permata, digibank, Standard Chartered, UOB and Danamon,Bank Mega, Panin, OCBC NISP and Sinarmas.
The bank issuing your credit card will check your balance first, then convert it to a monthly Installment Fee. Please ensure that your have sufficient credit card balance before performing the transaction.
This could happen when your monthly statement was printed before the installment request had been processed by the bank. You may ignore this as the correct fee amount will be printed on your next monthly statement.
Installment Fee could not be refunded.

Unfortunately, all installment requests and processes are final and cannot be canceled.

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