Privacy Policy

This Privacy Policy applies to services provided by PT Helloilmare Restorasi Indonesia (otherwise known as “Helloilmare”, “we”, “our” or “us”) and sets out how we may collect, use and disclose your “personal data”, “personally identifiable -infor mation” or other personal information (collectively, “Personal Data”) in connection with your access to and use of our-web site (www.helloilmare.com).

By registering to and/ or using our website, you acknowledge that you have read this Privacy Policy and our Terms and Conditions to understand the content and consequences, and you agree and give consent to us for the collection, use-, dis closure and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms and Conditions.-Fur ther, you acknowledge that every Personal Data that you have provided or will provide is yours to share and is true and- ac curate.

From time to time, Helloilmare may revise this Privacy Policy to reflect changes in the laws and regulations, our use pra-ctic es, the features of our website and/or advances in technology. If we make revisions that change the way we collector use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using our website. You will be deemed to have consented to any modification of the Privacy Policy when you use our website after the effective date of the modification.

1. Collection of Personal Data
We may collect, hold, use and disclose your Personal Data to provide our services to you. In addition, we may also collect, hold, use and disclose your Personal Data for other reasons as provided further in this Privacy Policy. Your Personal Data that we collect, hold, use and disclose consists of the information described below:

  • Basic personal information
    When you are using our website, we may request you to create an account in order to process your bookings. The Personal Data collected will include, but will not be limited to, your name, Helloilmareuser identification and login credentials, email address and phone number.
  • Specific personal information
    When you are using our website, we may request you to create an account in order to process your bookings. The Personal Data collected will include, but will not be limited to, your name, Helloilmareuser identification and login credentials, email address and phone number.
    • Geographic location: we may collect information about your actual location, whether or not you are using our website, to provide you with the offers in the relevant location as provided in our website. We may also derive your approximate location from your IP address and GPS and other information provided from your mobile device.
    • Log Information: when you are using our website, we may collect information which we refer to as “log-in formation”. The log information may be collected even though you do not create an account on our website. This log information may include IP address, browser type, operating system, nationality, pages visit ed, your mobile carrier, device information and search history as well as other Internet usage related information. We use the log information to provide you with a better experience using our website.
    • Cookies and similar technologies: we may use cookies and similar technologies (such as web beacons, tags, scripts) to collect information. A cookie is a small piece of data that is stored in your computer or mobile device to help us track your Internet usage. Like other websites, we may use cookies to give you a better experience using our website and so our website will recognize you when you use our website in future. Please deactivate the cookies option if you wish us to stop the cookies feature. Please note that if you deactivate cookies, you may not be able to access all or part of our website, or to use all or part of the functionality through our website.

If we are unable to collect your Personal Data, we may not be able to provide our services to you.

2. Disclosure of Personal Data
We may also collect, hold, use and disclose your Personal Data to offer you the best packages that will be suitable for your preferences. In addition, we may also collect, hold, use and disclose your Personal Data for the following purposes:

  • Registering your use of, and access to, our website; Managing, operating and administering our website;
  • Contacting you regarding your use of, and access to, our website and managing the queries and requests submitted by you through our website;
  • Customizing your experience when using our website;
  • Measuring and improving your customer experience and satisfaction;
  • Publishing your reviews about our services as well as the listed products on our website;
  • Enforcing the provisions of Terms and Conditions of Helloilmare;
  • Resolving disputes, collecting outstanding payment and troubleshooting; and For any other purposes that we notify you of when we collect the Personal Data.

3. Direct Marketing
We may also collect, hold, use, and disclose your Personal Data for:

  • Digital marketing which includes, however is not limited to, social media, display advertising, Search Engine Optimization (“SEO”), Search Engine Marketing (“SEM”) and push notification using open graph techniques;
  • Conventional marketing purposes which includes, however is not limited to, sending you emails about new products, special offers, and surveys or other-in formation which we think you may find interesting;
  • Registering your use of, access to, and creation of an account/accounts to our website/application of our subsidiaries and/or affiliated companies; and
  • Migration of your reviews on our website to the to our website/application of our subsidiaries and/or affiliated companies (if any) (“Migration Process”). Please note that we will continue the Migration Process unless you withdraw your co- n sent for this purpose and provide an objection at the latest within 7 (seven) b-usi ness days. Please note that you may opt out of receiving marketing materials from us by following the unsubscribe instructions set out in our marketing ma-te rials or by contacting us on the contact details set out below and we will respect your wishes. However, please note that we may target and personalise our m-ar keting communications, purchase recommendations and other contacts that we display on our website based on your Personal Information.

4. Third Party Services
Your Personal Data may be shared by us with other companies, organizations and individuals (each a “Third Party”) in connection with providing our services to you and to our other customers and for the other purposes set out in this Privacy Policy. The Third Parties we may provide your Personal Data to include, however are not limited to, providers of website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services. Your-Per sonal Data may also be shared to our other subsidiaries and/or affiliated companies.

The sharing of Personal Data subject is only comply to the following conditions:

  • Consent :We will only share your Personal Data with the Third Parties when we have your consent to do so. You agree that your use of our services will con-sti tute your consent and that the sharing of your Personal Data will be subject to this Privacy Policy.
  • For Legal Reasons:We may also, in our absolute discretion, share your Personal Data with Third Parties (including government agencies, law enforcement, and lawyers and other advisers) if we consider this is necessary to: i) comply with applicable laws and regulations; ii) investigate any potential fraud or illegal acts; or iii) protect our brand, our reputation and our property.

5. Access to or Correction of Your Personal Data
When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your Personal Data held by us contains errors or omissions, please log into your account on our website and correct the Personal Data. In addition, please update your Personal Data through your account in a timely manner, should there be any changes.

If you wish to correct an error or omission in any of your Personal Data held by us which cannot be corrected via you-r ac count on our website, or to access your Personal Data held by us which cannot be accessed via your account on our w- eb site, please submit your request to our contact details listed below.

6. Withdrawing Consent
Where we have obtained your consent for any collecting, use or disclosure as indicated above, you may withdraw your consent to our collection, use or disclosure of your Personal Data, by giving us a reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed below. Upon your request, we will cease to collect, use or- dis close your Personal Data, unless required by law or if we have legitimate business or legal purposes for collecting, using or disclosing such Personal Data. Note that by withdrawing your consent to our collection, use or disclosure of your Personal Data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.

7. Retention of Your Personal Data
Unless we remove your Personal Data from our systems following the receipt of a request from you, your Personal Data will be retained by us for as long as your account is in existence and as needed to provide you with our services. We shall cease to retain Personal Data, or will use reasonable efforts to remove the means by which the Personal Data can be a-sso ciated with you as an individual, as soon as, 1) the purpose for which Personal Data was collected is no longer being served by the retention of that Personal Data; and 2) we are not otherwise permitted or required by applicable law to retain the Personal Data.

8. Security Measures and Retention
We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical and- or ganizational procedures, to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or-sim ilar risks. If we are subject to a data breach that relates to your Personal Data, to the extent required by applicable law, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such data breach and will work to protect against the misuse of your Personal Data.

9. Registration and Memberships
Our website allows you to create a user account based on the information you provide. By providing that information,- reg istering, and creating your account, you warrant that :

  • The information you provide is true and accurate, current and complete as-re quired in the registration form on our website (the “Registration Data”); and
  • You will update your Registration Data to keep it true, accurate and complete.

10. Complaints
If you have a complaint regard the treatment of your Personal Data by us, please contact us at our contact details listed below. We will treat your complaint confidentially. We will contact you within a reasonable time after receipt of your c-om plaint to discuss it and to outline options regarding how your complaint may be resolved. If you have a complaint regarding the treatment of your Personal Data that is not resolved by us, you may be able to make a complaint to the relevant re-gula tory authority.

11. Miscellaneous
This Privacy Policy shall be subject to, governed, and implemented according to law of the Republic of Indonesia. In case of dispute in the interpretation and implementation of this Privacy Policy, you and Helloilmare agree to resolve the same by deliberation. If no agreement can be reached through the deliberation, then the dispute shall be resolved as District Court of South Jakarta. We do not guarantee the security of our database and we also do not guarantee that the data you provide will not be detained/interrupted while it is being sent to us. Any transmission of information by you to us is at your own risk. You may not disclose your password to anyone. No matter how effective a technology is, there is impenetrabl-e se curity system.

PT Helloilmare Restorasi Indonesia
Operating hours:
Mondays – Fridays, at 08.30 am – 17.00 pm

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