Privacy Policy

This Privacy Policy applies to services provided by PT Helloilmare Restorasi Indonesia (referred to as “Helloilmare,” “we,” “our,” or “us”) and outlines how we may collect, use, and disclose your personal data, personally identifiable information, or other personal information (collectively referred to as “Personal Data”) in connection with your access to and use of our website (www.helloilmare.com).

By registering for and/or using our website, you acknowledge that you have read this Privacy Policy and our Terms and Conditions, understand the content and implications, and agree to and consent to our collection, use, disclosure, and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms and Conditions. Additionally, you confirm that any Personal Data you have provided or will provide is accurate and is yours to share.

From time to time, Helloilmare may revise this Privacy Policy to reflect changes in laws and regulations, our usage practices, the features of our website, or advances in technology. If revisions are made that affect how we collect or use your Personal Data, those changes will be posted in this Privacy Policy, and the effective date will be noted at the beginning of the policy. Therefore, you should review this Privacy Policy periodically to stay informed of our current policies and practices. If you do not agree with any changes to the Privacy Policy, please discontinue using our website. Your continued use of our website after the effective date of any modification will constitute your acceptance of those changes.

1. Collection of Personal Data
   We may collect, hold, use, and disclose your Personal Data to provide our services. Additionally, we may collect, hold, use, and disclose your Personal Data for other purposes as outlined in this Privacy Policy. The Personal Data we collect may include, but is not limited to, the following:

   • Basic Personal Information: When you use our website, we may require you to create an account to process your bookings. The Personal Data collected may include your name, Helloilmare user ID and login credentials, email address, and phone number.
   • Geographic Location: We may collect information about your location, even when you are not actively using our website, to provide relevant offers based on your location. We may also determine your approximate location using your IP address, GPS, and other data from your mobile device.
   • Log Information: When you use our website, we may collect log information even if you do not create an account. This may include your IP address, browser type, operating system, nationality, pages visited, mobile carrier, device information, search history, and other internet usage-related information. This log information helps us enhance your experience on our website.
   • Cookies and Similar Technologies: We may use cookies and similar technologies (such as web beacons, tags, and scripts) to collect information. Cookies are small pieces of data stored on your computer or mobile device to track your internet usage. Like other websites, we may use cookies to improve your experience and ensure our website recognizes you on subsequent visits. If you do not wish to use cookies, you can deactivate this feature; however, deactivating cookies may limit your access to some parts or functions of our website.

If we are unable to collect your Personal Data, we may be unable to provide our services to you.

2. Disclosure of Personal Data
   We may collect, hold, use, and disclose your Personal Data to offer you the most suitable packages for your preferences. Additionally, we may use your Personal Data for the following purposes:

   • Registering your use of and access to our website.
   • Managing, operating, and administering our website.
   • Contacting you regarding your use of our website and managing any queries or requests you submit.
   • Customizing your experience on our website.
   • Measuring and improving customer satisfaction.
   • Publishing your reviews of our services and products.
   • Enforcing our Terms and Conditions.
   • Resolving disputes, collecting payments, and troubleshooting.
   • Any other purposes disclosed at the time of data collection.

3. Direct Marketing
   We may use your Personal Data for direct marketing, which includes:

   • Digital marketing, including but not limited to social media, display advertising, SEO, SEM, and push notifications using open graph techniques.
   • Conventional marketing, such as emails about new products, special offers, surveys, or other information that may be of interest to you.
   • Registering your use of and access to our website or applications from our subsidiaries or affiliated companies.
   • Migrating your reviews from our website to those of our subsidiaries or affiliated companies, unless you withdraw consent within seven business days.

You may opt out of receiving marketing materials by following the unsubscribe instructions in our communications or by contacting us at the details provided below.

4. Third-Party Services
   Your Personal Data may be shared with third parties in connection with our services. These third parties may include providers of website hosting, data analysis, marketing, promotions, payment processing, and other relevant services, as well as our subsidiaries and affiliated companies.

We only share Personal Data under the following conditions:

• Consent: We will only share your Personal Data with third parties if we have your consent. Your use of our services constitutes consent.
• For Legal Reasons: We may share your Personal Data with third parties (including government agencies, law enforcement, and legal advisors) if required to comply with laws, investigate potential fraud, or protect our brand, reputation, and property.

5. Access to or Correction of Your Personal Data
   Please ensure that the Personal Data you provide is accurate and complete. If you need to correct or update any of your Personal Data, you can do so by logging into your account on our website. For corrections that cannot be made through your account, or if you wish to access your Personal Data, please contact us using the details below.

6. Withdrawing Consent
   You may withdraw your consent for our collection, use, or disclosure of your Personal Data by providing reasonable notice. If you wish to withdraw consent, please notify us using the contact details below. Please note that withdrawing consent may limit our ability to provide services to you.

7. Retention of Your Personal Data
   Unless you request the removal of your Personal Data, we will retain it as long as your account is active and necessary for providing our services. We will cease to retain Personal Data once it is no longer needed for its intended purpose and we are not required by law to keep it.

8. Security Measures and Retention
   We take reasonable security measures to protect your Personal Data from unauthorized access, collection, use, disclosure, modification, and disposal. If we experience a data breach, we will notify you as required by law and take steps to mitigate any potential misuse of your Personal Data.

9. Registration and Membership
   Our website allows you to create a user account based on the information you provide. By registering, you agree that:

   • The information you provide is accurate and complete as required by the registration form.
   • You will update your information as necessary to maintain its accuracy.

10. Complaints
    If you have a complaint regarding the treatment of your Personal Data, please contact us at the details below. We will respond within a reasonable timeframe to discuss the issue and explore options for resolution. If unresolved, you may escalate the complaint to the relevant regulatory authority.

11. Miscellaneous
    This Privacy Policy is governed by the laws of the Republic of Indonesia. In the event of a dispute, you and Helloilmare agree to first attempt resolution through discussion. If unresolved, disputes will be handled in the District Court of South Jakarta. While we take reasonable measures to protect your data, we cannot guarantee absolute security during transmission. You are responsible for keeping your password secure.